THE TRAVELLERS NEPAL

1.1We collect various types of personal information to provide and improve Our services. This may include:

1.2Contact Information: Name, address, email address, phone number, emergency contact details.

1.3Demographic Information: Date of birth, nationality, gender.

1.4Passport & Visa Information: Passport number, issue and expiry dates, place of issue, visa details, copies of passport/visa pages.

1.5Health Information: Medical conditions, allergies, dietary restrictions, fitness levels, emergency medical contact information (as disclosed by You or required for Your safety on a trip). This is considered sensitive personal information.

1.6Travel Details: Trip preferences, booking history, flight details (international/domestic), accommodation preferences.

1.7Payment Information: Details required to process payments (e.g., credit card information, bank details). Please note, We do not store full credit card details on Our servers; these are processed securely by third-party payment gateways.

1.8Insurance Information: Travel insurance policy details, insurer contact information.

1.9Website Usage Data: IP address, browser type, operating system, pages visited, time spent on site, referral sources, and other analytics data collected via cookies and similar technologies.

1.10Communication Records: Records of Your communications with Us, including emails, chat messages, and phone calls.

1.11Images & Videos: Photographs and videos taken during trips (see Section 16 of Terms & Conditions).

2.1We collect information through various methods:

2.2Directly from You: When You make an inquiry, fill out a booking form, communicate with Us via email or phone, provide documents, or subscribe to Our newsletter.

2.3From Third Parties: Through booking agents, travel agencies, or partners who book on Your behalf. We assume You have given consent for Your data to be shared with Us in such cases.

2.4Automatically: Through Our website, using cookies and similar tracking technologies to enhance user experience and gather analytics.

3.1We use Your personal information for the following primary purposes:

3.2To Process Bookings & Provide Services: To confirm and manage Your trip bookings, issue necessary permits (trekking, climbing, national park) in Your name, book domestic flights, accommodations, transportation, and other services on Your behalf, arrange guides, porters, and other support staff for Your trip, provide pre-trip information and support, and manage emergency situations, including medical evacuations.

3.3Communication: To respond to Your inquiries and provide customer support, send booking confirmations, invoices, and essential trip updates, and send marketing and promotional communications (with Your consent).

3.4Safety & Security: To ensure Your safety and well-being during the trip, especially regarding medical conditions and emergency contacts, and to comply with local regulations and reporting requirements.

3.5Payment Processing: To process payments for deposits and trip balances and to prevent fraudulent transactions.

3.6Website Improvement & Marketing: To analyze website usage and improve Our website content and functionality, personalize Your experience on Our website, conduct market research and analysis, and display targeted advertisements (with Your consent).

3.7Legal & Compliance: To comply with Our legal obligations, including accounting, tax, and regulatory requirements, and to resolve disputes and enforce Our Terms and Conditions.

4.1We may share Your personal information with the following categories of recipients, strictly on a need-to-know basis and only when necessary for the provision of Our services or legal compliance:

4.2Our Employees, Guides, & Staff: To enable them to provide services and manage Your trip effectively and safely.

4.3Third-Party Service Providers: Airlines (domestic and international, if booked by Us), accommodation providers (hotels, lodges, teahouses), transportation companies (buses, jeeps, private vehicles), permit-issuing authorities (e.g., National Parks, Immigration, NMA), local ground operators and agents in specific regions, payment gateway providers, and IT and system administration service providers.

4.4Emergency Services: In case of a medical emergency or accident, relevant health, passport, and insurance details may be shared with doctors, hospitals, rescue teams, and insurance providers.

4.5Legal & Regulatory Authorities: When required by law, court order, or governmental request.

4.6Travel Agents/Partners: If You booked through a third-party agent, we may share information with them regarding Your booking status.

4.7We ensure that all third parties with whom we share Your data are contractually obligated to protect Your information and only use it for the purposes for which it was shared. We do not sell or rent Your personal information to third parties for their independent marketing purposes.

5.1As a Nepali-based company, Your information will primarily be stored and processed in Nepal. However, to provide Our services, some data may be transferred to and processed by third-party service providers located outside of Nepal (e.g., cloud storage providers, international payment processors). We take reasonable steps to ensure that such transfers comply with applicable data protection laws and that Your data remains protected.

6.1Our website uses cookies and similar tracking technologies to enhance Your browsing experience, analyze website traffic, and for marketing purposes.

6.2What are cookies? Small text files stored on Your device.

6.3Types of cookies We use:

6.4Essential cookies: Necessary for the website to function (e.g., maintaining Your session).

6.5Analytical/Performance cookies: Help Us understand how visitors interact with Our website (e.g., Google Analytics).

6.6Functionality cookies: Remember Your preferences (e.g., language choice).

6.7Marketing/Advertising cookies: Used to deliver relevant advertisements to You.

6.8You can manage Your cookie preferences through Your browser settings. Disabling certain cookies may affect the functionality of Our website.

7.1We implement appropriate technical and organizational measures to protect Your personal data from unauthorized access, alteration, disclosure, loss, or destruction. These measures include:

7.2Secure servers and data storage.

7.3Encryption of sensitive data where appropriate.

7.4Access controls and user authentication.

7.5Regular security audits and updates.